Customer relationship management (CRM) applications bring new levels of sales, customer service and overall profitability to businesses of all sizes. However, many businesses find it difficult to justify the upfront investment in such applications or lack available in-house technical resources. For these organizations, deploying CRM as a hosted service represents a cost-effective alternative. It enables them to take advantage of sophisticated
customer acquisition and retention tools that can help build their business, without a significant, upfront capital investment. Hence the market has seen increasing demand for hosted CRM solutions.
However, one key factor the current hosted offerings lack is choice. Businesses are stuck with a one-size-fits-all solution that often does not meet expectations. Eventus CRM addresses the issue of choice, offering a broad scope of architectural, delivery and licensing options to fit your business needs. The solution also integrates with the broader Microsoft offering of products and services to provide a holistic platform for
business communication and collaboration.
Why Eventus CRM?
Eventus CRM is based on a well established CRM system: Microsoft Dynamic CRM. With the back from Microsoft, clients would benefits most from the rich of functionalities and strong support form Microsoft if needed. Eventus CRM provides the following benefits.
- Sales Force - Increase sales success with account management, lead qualification, and sales opportunity management added into everyday productivity applications and devices.
- Marketing - Unify sales and marketing initiatives with integrated campaign planning, execution, and automated campaign responses to enhance marketing effectiveness.
- Customer Service - Deliver outstanding customer service by managing service history, knowledge base, and integrated service appointments - all from a central location.
- Workflow - Automate and streamline business processes across workgroups, departments and systems with enhanced, point-and-click workflow design.
- Analytics - Unlock silos of customer information, and establish new business intelligence in real-time to uncover business trends and performance results.
- Platform - Customize and integrate business entities, forms and processes using existing tools and resources to accelerate your system development needs.
Eventus CRM offered in both on-premises and hosted solutions. Interested? Contact us at info@eventus.com.hk.
